Terms & conditions for online bookings
Terms of agreement
GENERAL TERMS & CONDITIONS FOR CONSUMERS
Definitions
”SCS” is Santa Claus Safaris/ Lapland Safaris Ltd (Business ID: 2320997-4).
- “Consumer” is a person, who has delivered the Order or other way confirmed the booking to SCS.
hereinafter each alone “Party” and together “Parties”.
“Order” is any documentation in written form, from the Consumer to SCS to make a booking.
“Order Confirmation” is any documentation from SCS to the Consumer including prices and specifications of the services and confirming the availability of the ordered services.
Service language
Language used for guiding and during all services is English if not otherwise stated or agreed.
The Disclosure and processing of personal data
Under the GDPR, The Consumer will be disclosing Personal Data to the SCS in order the SCS to perform its tasks. SCS is a individual Data Controller in relation to the Consumer.
The disclosure of the Personal Data may include but is not limited to following type of data:
- The Consumer’s identification information including but not limited to name, age, and address information.
- Contact person(s)
- Customer/Order number
- Passport number
- Services ordered and delivered
- Information concerning underage Customers
- Information of one´s health and/or allergies
The purposes and means of processing of Personal Data of the Customer determined by the SCS are to be found in the Privacy Policy section of these General Terms & Conditions.
Liability
SCS shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions.
Liability Insurance
SCS has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of If P & C Insurance Company Ltd.
Motor Liability Insurance
All the coaches or other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. Compensation for damages or injury resulting from a road accident shall be covered by the valid Motor Liability Insurance of the vehicle that caused the accident.
Under the provisions, any person suffering bodily injuries is entitled to receive compensation for the cost of medical treatment, pain and suffering, and handicap, in accordance with the terms and conditions of Motor Liability Insurance and laws and regulations of Fin-land. Compensations are based on tariffs in accordance with laws and regulations of Finland and orders of the Finnish authorities. Damages for property are by law limited up to EUR 3.300.000. But if an injured party has willfully or out of gross negligence caused his/her own injury, the injured party is not entitled to compensation.
Snowmobiles in Safaris
All snowmobiles used in safaris are insured as required by Finnish law and the coverage is subject to the above mentioned Motor Liability Insurance terms and conditions. Safari participants are held liable for damages caused to snowmobiles. The amount of the compulsory deductible expense is at most €980.00 per driver/ snowmobile/ incident. The driver of the snowmobile must be at least 18 years of age and in possession of a driver’s license valid in Finland. The driver of the snowmobile has to be able to present the driving license during the safari as the Police may check the validity of the driving license during the safari. Finnish law prohibits driving a snowmobile under the influence of alcohol. As the responsible safari organizer, SCS reserves the right to change the routing, schedules and duration of the excursions if necessary, due to prevailing weather conditions, or if deemed advisable due to safety reasons and the comfort of the participants. SCS also reserves the right to discontinue the safari if a participant is seen as a potential danger to him/herself or to others, or is in poor health.
Other Injuries
SCS may only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of the SCS or its employees or subcontractors or by the provision of faulty equipment. SCS is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended.
Program services e.g. snowmobile and husky safaris can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk.
Animals
All animals used in the Services (reindeer rides, horse rides and husky rides) are trained as far it is possible for the activity. However, behaviour of animals can never be fully predicted and therefore, in order to reduce risks, given safety and other instructions have to be obeyed.
Force Majeure
The Seller shall not be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Seller’s operations due to a similar cause (including but not limited to war, strike, lockout, impossible or unsafe weather conditions to perform Services, e.g. lack of snow).
If encountered a force majeure condition, the Seller shall immediately notify the Buyer in writing thereof and shall keep the Buyer fully informed of the continuance of the force majeure condition and of any relevant change of circumstances whilst such force majeure continues. When encountered a force majeure conditions the Seller shall also take all reasonable steps available to it to minimize the effects of the force majeure on the performance of their obligations under the Contract.
Applicable Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland (in Finnish: Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first instance.
Severability
If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or en-forceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.
Privacy Policy
Privacy policy pertaining to Seller’s customer, partnership and marketing information can be found at https://www.laplandsafaris.com/en/privacy-policy.